Privacy

Website Usage Privacy Policy

At House of Butler we respect the privacy of our clients and are fully committed to protecting their personal information and to using it properly when required. This website usage policy describes how we may collect and use personal information, and the rights and choices available to customers, site visitors and users regarding such information.

We strongly urge you to read this policy and make sure you fully understand and agree with it before you access or use any of our services. If you do not read, fully understand, and agree to this Privacy Policy, you must immediately leave this website, application, or service, and avoid or discontinue all use of any of our services.

Types of information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect any personally identifiable information that you provide (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you visit our website, we collect and store any information you provide through contact forms, live chat facility, or member signup forms
in our CRM (Customer Relationship Management) system. We may also use the email address you provide in order to contact you about special promotions or services or important announcements such as changes to this policy. You can unsubscribe at any time by clicking the unsubscribe links in any of our marketing emails, by denying your consent in the explicit consent box of the signup forms on our website, or by requesting removal by emailing us at info@houseofbutler.co.uk or by post at 48 Tenter Rd, Moulton Park Industrial Estate, Moulton Park, Northampton NN3 6AX.

Why we collect personal information

We collect such Non-personal and Personal information for the following purposes:

To provide and operate the Services we offer as a business

To provide our Users with ongoing customer assistance and technical support

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services

To comply with any applicable laws and regulations

How we store, share, and disclose our site visitors' personal information

Our website is hosted by Wix.com Ltd. Wix.com Ltd. provides us with an online platform that allows us to sell or promote our products and services to you. Your data may be stored through Wix.com Ltd. data storage, information, and general Wix.com Ltd. applications. Your data is stored on secure servers behind a firewall. We may use third-party analytics service providers, such as Google Analytics, to help us analyse how you use our online services. These analytics providers use technologies such as cookies, web beacons, and web server logs in order to do this. We may disclose your site-use information (including IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our Services, which pages you viewed, how long you spent on them time and what links you clicked on as well as conversion information (e.g., transactions entered into)) to these analytics providers, and other service providers who use the information to help us see how you and others use our online services. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/. To opt out, please visit https://tools.google.com/dlpage/gaoptout.

Payments

All purchases of interior door handles, door accessories and other products on the website are administered directly to Stripe through a secure gateway and no payment details are stored or exposed on our platform. Stripe’s own privacy policy can be viewed here: https://stripe.com/en-gb/privacy

How we communicate with our site visitors

We may contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, social media, and postal mail. Please note that you can opt out of any of these communications at any time by emailing us at info@houseofbutler.co.uk or by post at 48 Tenter Rd, Moulton Park Industrial Estate, Moulton Park, Northampton NN3 6AX.

How we use cookies and other tracking tools
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. We use 4 types:

Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies cannot be disabled and will be stored on your computer when you visit our website. You can see which cookies are being used by clicking the lock icon next to the web address in the URL bar at in the top, left of your web browser.

Marketing Cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. These are disabled by default. If you wish, they can be enabled by clicking on the Cookie Settings button on the Cookie Bar which appears at the bottom of the site page when you first visit the website.

Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience. These are disabled by default. Like the Marketing Cookies, these are disabled by default. They can be enabled by clicking on the Cookie Settings button on the Cookie Bar which appears at the bottom of the site page when you first visit the website.

Analytics Cookies

These cookies help us to understand how visitors interact with our website, so that we can discover errors and provide a better overall experience to site users. As with the Marketing & Functional Cookies, these are disabled by default. They can be enabled by clicking on the Cookie Settings button on the Cookie Bar which appears at the bottom of the site page when you first visit the website.

Retention periods
We will keep your personal data for the duration of the period you are a customer of House of Butler. We shall retain your data only for as long as necessary in accordance with applicable laws. On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service. You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data but please do inform us if you think we are retaining or using your personal data incorrectly. Our Privacy Notice shall be made clear to you at the point of collection of your personal data. You can view, edit, or delete your personal data by emailing us at info@houseofbutler.co.uk or by post at 48 Tenter Rd, Moulton Park Industrial Estate, Moulton Park, Northampton NN3 6AX .

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the explicit consent box on the contact page of our website. We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time, by emailing us at info@houseofbutler.co.uk or by post at 48 Tenter Rd, Moulton Park Industrial Estate, Moulton Park, Northampton NN3 6AX .

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns
Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF
Tel: 0303 123 1113

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us by emailing us at info@houseofbutler.co.uk or by post at 48 Tenter Rd, Moulton Park Industrial Estate, Moulton Park, Northampton NN3 6AX.